Little Soapy Hands & Co is committed to respecting and protecting our customer’s privacy. We only use the information that we collect about you lawfully in accordance with the GDPR and Data Protection Act 2018.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website or shopping in our stores, you’re agreeing to be bound by our current policy.
Any questions regarding this Policy and our privacy practices should be sent by email to firstname.lastname@example.org, alternatively, you can telephone 0775 996 2399.
What type of information is collected from you?
If you make a purchase from us, your card information is not held by us, it is collected by our third party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions, as explained below.
How is your information used?
We may use your information to:
– Process orders or refunds that you have submitted
– Deal with entries into a competition
– Seek your views or comments on the services we provide
– Notify you of changes to our services.
– Send you communications which may be of interest to you. These may include information about new products or updates on our current product range.
We only obtain, use and retain personal information that is relevant to the purpose that we require it. We will delete your information when you ask us to or when we no longer have a need to retain it. We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations. We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We will not pass your information to third parties, or share your information with third parties for marketing purposes. However, we do have Third Party Service Providers working on our behalf:
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, or be part of our loyalty programmes, then please let us know by contacting us via email : email@example.com
Security precautions in place to protect the loss, misuse or alteration of your information
Because your on-line security is our highest priority, Little Soapy Hands & Co uses PayPal as our payment gateway to process on-line payments, and PayPal to provide our merchant services. These are the most secure, innovative and state of the art Internet solutions provider for its clients, with its e-commerce payment and security services among the most advanced in the industry. Security includes: credit/debit card details secured within 128-bit encrypted sessions and sensitive information stored on a heavily encrypted database that is protected by multiple government approved firewalls. Little Soapy Hands & Co does not hold sensitive information on our site. Should anyone gain unauthorised access to our database, no credit card details or other sensitive information are held on our site. For more information, please visit:
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information about how the website is used. We use the following cookies on our website:
– A number of Google Analytics cookies are used to collect information about how visitors use our site. We use the information to compile reports which help us to improve our website.
– A temporary session ID cookie is used to make the most efficient use of resources when you are browsing from page to page. The cookie is removed when you leave our website.
– A visitor cookie is used to monitor how long a visitor is on our site before they take an action (for example fill in one of our forms to contact us) and also to provide statistics on whether this is a visitor’s first visit to our site.
There is more information to help you on this link: http://www.allaboutcookies.org/.
To opt out of being tracked by Google Analytics across all websites visit https://tools.google.com/dlpage/gaoptout.
Links to other websites
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
We keep this Policy under regular review. This Policy was last updated in April 2021.